All orders within the domestic U.S. will be shipped during business hours, Monday thru Friday, excluding holidays. orders are shipped via UPS ground from our l.a. facility and usually within 48 hours.
DOMESTIC DELIVERY TIME IS BETWEEN 1-5 DAYS. FOR SHIPMENTS TO ALASKA, HAWAII, PUERTO RICO, US VIRGIN ISLANDS, GUAM, MARSHALL ISLANDS, NORTHERN ISLANDS, AND SAMOA, PLEASE ALLOW 5-10 BUSINESS DAYS.
Standard shipping: $10
We don’t ship to PO Boxes or APO/FPO addresses and orders cannot be shipped cod. ALL SHIPMENTS WILL REQUIRE AN ADULT SIGNATURE.
Please make sure your shipping address is correct. Orders that are returned because of an invalid address may be reshipped at your expense. After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages. Any additional shipping costs are nonrefundable.
International shipping - DIM MAK COLLECTION WILL SHIP INTERNATIONALLY WHERE POSSIBLE. FOR INTERNATIONAL ORDERS, CUSTOMER IS RESPONSIBLE FOR ALL IMPORT DUTIES AND TAXES. DIM MAK COLLECTION IS NOT RESPONSIBLE FOR ANY FEES CHARGED BY CUSTOMS. All customers agree to pay in full for all items before shipment is received.
Product availability - We reserve the right to limit the quantity of Products we supply. While we make every effort to only display items that are currently in stock and available to ship, there may be instances from time-to-time where we run out of stock of a particular product. In these instances your order will be canceled and a member of our customer service team will notify you. Items in your shopping cart are not reserved and may be purchased by other customers.
DIm MAK COLLECTION is not responsible for lost, stolen or damaged Shipments, and any delays due to local disruptions.
You may purchase products only for personal use and not for resale. by placing your order, you confirm that youare purchasing products for person use only and not for resale. we reserve the right to refuse orders for any reason without explanation.
Full price merchandise may be returned within 14 days of purchase for a full refund in the form of original payment. THE CUSTOMER WILL NOT BE REFUNDED FOR ANY COSTS ASSOCIATED WITH THE ORIGINAL SHIPMENT.
For all returns, email us at DMCinfo@dimmak.com to request a digital return form and RA number. In your return request email, please include your original order confirmation number. Once you receive your digital return form and fill out the information, your RA number will be issued. Include the RA number anywhere on the original packing list and throw it into the garment bag with your return items.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item if shiped without signature confirmation.
All returns must have original tags attached, be unused, unwashed, unaltered and unworn. Don’t forget to include your RA number. Returns that do not meet refund requirements will not be accepted and will be sent back to you. THE CUSTOMER IS RESPONSIBLE FOR PAYING ALL SHIPPING COSTS FOR THE RETURN.
THE CUSTOMER WILL INCUR A 30% RESTOCK FEE FOR ANY UNSOLICITED RETURNS OR PACKAGE REFUSALS.
We don’t offer straight exchanges. If you need to exchange a purchase, please return it and place a new order for your desired item.
all items on markdown are final sale. No returns or exchanges are permitted.